INFORMATION THAT IS COLLECTED
At time of purchase: we collect personal information that you provide which includes your name, address, and email address.
Browsing: we automatically receive your computer’s browser information, operating system information, and internet protocol information.
Linea Wellness may send email marketing communications with your expressed consent. You may subscribe at any time by clicking on the link on the email or by emailing customer service at answers@QuerZi.com and write UNSUBSCRIBE in the subject line of the email.
Third parties: We only share your information with third parties, such as USPS, UPS, and other carriers involved in shipping your orders. We will not share or sell your information to any other third parties.
We infer your consent to collecting information related to transactions when you compete the following: place an order, verify your credit card, and provide information for delivery or return.
You may withdraw your consent for us to contact you at any time, and for the continued collection, use or disclosure of your information. To do so, contact us via email at answers@QuerZi and write WITHDRAW CONSENT in the subject line of the email or send request to Linea Wellness, Attn: Customer Service, 3430 E. Russell Rd, Suite 320, Las Vegas, NV 89120. Once we have your written request, we will cancel all active orders and delete your information from our records within 5 business days.
DISCLOSURE OF INFORMATION
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
The QuerZi e-commerce website is hosted on Shopify, Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
Payments to Linea Wellness are transacted through Maverick Merchant Services. Maverick Merchant Services is Payment Card Industry Data Security Standard (PCI-DSS) level 1 compliant. Your purchase transaction data is encrypted and is stored only so long as is necessary to complete your purchase transaction. After your transaction is complete, your purchase transaction information is deleted. For orders enrolled in the auto-refill program, payment card data necessary for periodic payment re-authorization is kept in compliance with PCI-DSS standards.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies are used to perform helpful shopping (Shopify) functions like storing information about your session and saving the items you added to your shopping cart for up to two (2) weeks.
Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page or the Network Advertising Initiative’s Opt-Out page.
General Data Protection Regulation (EU): The Linea Wellness website complies with the provisions of the GDPR through our partnerships with Shopify (website hosting), and ProtonMail (email provider). Further details regarding GDPR compliance policies can be found by contacting these specific providers.
CALIFORNIA CONSUMER PRIVACY ACT [CCPA]
What do we do with your information that we collect?
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the Service we provide; (3) Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
1) Information you give to us
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
How we use information you give us
Why we collect
We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refunds
We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Sending you account information
We need your name and contact details to deliver important account information to you, such as order confirmations and notices.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer other promotional activities.
2) Information we automatically collect from your use of the Site or the App
- Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)
- Data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
- Geo-location information (such as IP address, browser information or mobile GPS information)
How we use information we automatically collect
Why we collect it
To provide customer service and process returns
We use your saved products to help you make a purchase, and we use your purchase history to effectively and successfully complete our purchase and return transactions with you
To create and maintain a secure environment
We use automatically collected information to comply with applicable law
Analytics, training and quality assurance
We may use automatically collected information to perform internal analytics, detect and prevent fraud, and improve our services and offerings
Communication and marketing
We may use automatically collected information such as cookies and similar technologies to provide the most relevant communications to you.
3) Information we collect from third parties, including third party services (for example if you link or connect to the Site from your Google, Facebook, or Instagram or Twitter accounts) or other sources (such as affiliates with whom we partner)
- Your name and contact details (such as your email address, mailing address, phone number and password)
- Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site)
How we use information from third parties
Why we collect it
Communication and marketing
We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer other promotional activities.
We may obtain your information from a friend or other contact who wants to invite you to use the Site. We will use your information to facilitate your invitation and administer our referral program.
To create and maintain a secure environment
We may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts.
When We Share Your Information
We share your information with the following categories of recipients as an essential part of being able to provide the Site, and the Service, including customer service, to you:
- Linea Wellness subsidiaries and affiliates.
- Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, and delivery companies.
AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, update or delete any personal information we have about you, register a complaint, or ask a question contact our us at email@example.com or by mail at: Linea Wellness, Attn: Privacy Compliance, 3430 E. Russell Rd, Suite 320, Las Vegas, NV 89120